RBS - Eliminating Bonuses or Killing Customer Service?

By |November 20th, 2015|Other|

A few weeks ago – on October 21, 2015 to be precise – we celebrated the day portrayed in “Back to the Future 2.” That was the day that Michael J. Fox’s character traveled to [...]

Evolution and Creation: the Professional-ization of Sales

By |November 11th, 2015|Other|

They say great sportspeople make it look easy – they perform superhuman feats that look almost effortless and natural. Successful sales professionals make their success look effortless and natural, too. They appear to make cold [...]

Why Sales Pros Need to Become Experts Explainers of the Customer Value of the Internet of Things

By |October 23rd, 2015|Other|

If you’re in sales, you’re probably getting sick of every pundit on the planet telling you that you need to become a “subject matter expert.” Isn’t that what product marketing’s for, or your sales engineer [...]

Want Real Success? Destroy the Company-centric Customer Experience

By |September 24th, 2015|Other|

(Editor’s note: Today’s guest blogger, Esteban Kolsky, is one of the top independent analysts focused on customer experience, CRM, sales, service and all other aspects of the customer-facing parts of business. His writing on digital [...]

Formula for the Future: Combining the Internet of Things with the Internet of Sales

By |September 22nd, 2015|Other|

“The king is dead, long live the king!”  In the technologically charged world we live, it seems like there is a daily prophecy of something being old hat and done, and something else being the [...]

Research: What are the Most Important Metrics to Sales?

By |July 7th, 2015|Other|

Although in the big data era all data are considered important, some data are more important than others. I’m not saying that just because it’s fun to use the correct plural of “data” to construct [...]

6 Lessons NPR’s Terry Gross Can Teach Sales Pros about Prospect Conversations

By |March 30th, 2015|Other|

There’s an art to selling, and part of it involves the art of conversation. Sales pros need to get their prospects talking so they can learn their problems, their needs and their desires, and so [...]

The Slow Revolution: Matching Human Change to the Speed of Technology

By |February 25th, 2015|Other|

When you’re in the enterprise software business, you look at the way business works through a certain prism. That prism reduces interactions into transactions, simplifies discussions into data, and describes processes in its programming. Enterprise [...]

Enterprise-Grade Security for Your Cloud Part 2: Information Security and Data Protection

By |November 25th, 2014|Other|

In my last blog, “Enterprise-Grade Security for Your Cloud Part 1: Defense in Depth,” I discussed how CallidusCloud uses a “defense-in-depth approach” to secure your data in the cloud. Today, I’d like to continue that [...]

Enterprise-Grade Security for Your Cloud Part 1: Defense in Depth

By |November 17th, 2014|Other|

Businesses large and small can now reap the benefits of cloud computing, including the availability of core business applications via the Software-as-a-Service (SaaS) model. But while the benefits of such a model are great, so [...]