Customer engagement and customer experience are often confused and frequently relegated to the care of the marketing department. In both cases, that’s a major error: customer experience should be a part of everyone’s job description,
- Does Your Data’s Journey Map to Your Customers’ Journeys?
- Ready, Aim… You already Fired? Ensuring Readiness before a Commissions Management Implementation
- The Future of CPQ: What the Next Generation Might Look Like
- Features Your CPQ System Needs to Have – and Three Things It Doesn’t
- Teaming Up for the Deal: Three Things that Salespeople and Prospects Both Want