If You Fail to Engage Employees, Engaging Customers Becomes Impossible

By |November 1st, 2016|Clicktools|

Customer engagement and customer experience are often confused and frequently relegated to the care of the marketing department. In both cases, that’s a major error: customer experience should be a part of everyone’s job description, [...]

What Will Make Your Customer Experience Efforts Sing? Listening to Customer Feedback

By |August 5th, 2016|Clicktools|

The 1980s appears to be the decade of anthems for Australia. "Down Under" by Men At Work is arguably the most iconic, especially internationally. Not least of all the ‘80s anthems was John Farnham's smash hit [...]

What Customer Experience Should You Try to Deliver?

By |June 28th, 2016|Clicktools|

Business people can’t go wrong by throwing the term “customer experience” into conversation. “This year, the focus is on the customer experience.” “We’re going to re-focus our processes around the customer experience.” “What differentiates us [...]

The Miracle of Creativity: Why Vendors Should Rejoice when Users Invent a New Use Case

By |June 8th, 2015|C3|

At C3 2015, the customers were the stars of about half of the sessions. In some cases, they were reporting on how the performance of their businesses had improved using software to automate components of [...]

C3 Panel Preview: Customer Input: Once You Start Using It, You Want to Use it Everywhere

By |May 5th, 2015|C3|

Back in October when CallidusCloud acquired Clicktools, there was a lot written about how SURVE and the idea of customer feedback would change the Lead to Money concept. Customer feedback turns the process inside out, [...]