For the Customer, by the Customer. Meet-Ups with CallidusCloud

By |November 17th, 2016|Commissions|

I’ve been in a Support role for several years, four of which have been with CallidusCloud, and as a result, I’ve learned a few things about the relationship between a company and its customers. A [...]

Understanding – Not Just Hearing – the Voice of the Customer

By |October 18th, 2016|Clicktools|

The last two years have seen a fresh wave of attention paid to customer feedback. The previous wave, initiated by the wider availability of inexpensive survey tools, saw a lot of surveys and efforts to [...]

What Will Make Your Customer Experience Efforts Sing? Listening to Customer Feedback

By |August 5th, 2016|Clicktools|

The 1980s appears to be the decade of anthems for Australia. "Down Under" by Men At Work is arguably the most iconic, especially internationally. Not least of all the ‘80s anthems was John Farnham's smash hit [...]

What Customer Experience Should You Try to Deliver?

By |June 28th, 2016|Clicktools|

Business people can’t go wrong by throwing the term “customer experience” into conversation. “This year, the focus is on the customer experience.” “We’re going to re-focus our processes around the customer experience.” “What differentiates us [...]

Changing Corporate Culture with Commissions

By |April 21st, 2016|C3|

Preparing for C3 2016 is a lot of work when you’re part of the team staging the event. Much goes on behind the scenes, and the pace gets more intense right up until the opening [...]

What CPQ Stands for, From the Customer’s Point of View

By |February 11th, 2016|Configure Price Quote (CPQ)|

If you’re in sales or sales management, when you see the acronym “CPQ,” you automatically know it stands for “Configure Price Quote.” Those are three words with some resonance for salespeople: they mean that CPQ [...]

Five Reasons Marketing Must Break Out of Its Silo

By |December 8th, 2015|Marketing|

It’s always been easier to operate marketing as its own entity, with systems and data silo’ed so the only people who can used them being marketers. Some marketers would even argue this is the best [...]

Replacement Parts, Consumables and CPQ: How Configure Price Quote Can Energize a Hidden Profit Center

By |November 24th, 2015|Configure Price Quote (CPQ)|

Nothing is as unfathomable to a customer as a great initial buying experience followed by a terrible support experience from the same vendor. This isn’t simply perceived as the vendor having a rough day or [...]

The Three F’s That Can Re-align You Around Your B2B Customer

By |October 28th, 2015|Clicktools|

Remember the old days, when the seller controlled the buyer-seller relationship? Sales and marketing could still focus on simple things, like stuffing customers through the funnel like cattle through a chute. Marketing collected leads, sales [...]

Want Real Success? Destroy the Company-centric Customer Experience

By |September 24th, 2015|Other|

(Editor’s note: Today’s guest blogger, Esteban Kolsky, is one of the top independent analysts focused on customer experience, CRM, sales, service and all other aspects of the customer-facing parts of business. His writing on digital [...]