If You Fail to Engage Employees, Engaging Customers Becomes Impossible

By |November 1st, 2016|Clicktools|

Customer engagement and customer experience are often confused and frequently relegated to the care of the marketing department. In both cases, that’s a major error: customer experience should be a part of everyone’s job description, [...]

Enablement Works Best When You Think Like a Customer

By |November 3rd, 2015|Enablement|

Putting together a sales enablement strategy requires you to look through both ends of the telescope. The big end encompasses all of your products and services, all your bundles and solutions, and all the various [...]

The Top 10 Tweets from C3 2015

By |May 22nd, 2015|C3|

The social media footprint of C3 2015 was enormous – the show’s attendance was very healthy, but the amount of Tweets and Facebook posts that came out of the show was all out of proportion [...]