What Will Make Your Customer Experience Efforts Sing? Listening to Customer Feedback

By |August 5th, 2016|Clicktools|

The 1980s appears to be the decade of anthems for Australia. "Down Under" by Men At Work is arguably the most iconic, especially internationally. Not least of all the ‘80s anthems was John Farnham's smash hit [...]

RBS - Eliminating Bonuses or Killing Customer Service?

By |November 20th, 2015|Other|

A few weeks ago – on October 21, 2015 to be precise – we celebrated the day portrayed in “Back to the Future 2.” That was the day that Michael J. Fox’s character traveled to [...]

C3 2015: the Customer Experience Point of View

By |May 27th, 2015|C3|

(Editor’s note: CallidusCloud’s acquisitions have been carefully managed, and in some cases resulted in what we call “federated companies” – organizations with products that play key roles in the Lead to Money Suite but which [...]

Analytics are great, but they’ll never be as useful as asking customers

By |January 15th, 2015|Clicktools|

In his autobiography, Mark Twain said "There are three kinds of lies: lies, damned lies and statistics.” If commenting on business life today, Twain may well have said, “There are lies, damned lies, statistics and [...]

The Most Elusive Metric: Measuring the Customer Experience in B2B

By |September 17th, 2014|Clicktools|

When people hear the term “customer experience,” their thoughts most often turn to B2C relationships. Perhaps the epitome of this is American Girl, a doll line produced by Mattell that focused intensely on the customer [...]