Salespeople Can't Help Navigate the Customer's Journey without Listening for Directions

By |December 1st, 2016|Sales Performance Management (SPM)|

“Cheshire Puss… Would you tell me, please, which way I ought to go from here?” “That depends a good deal on where you want to get to,” said the Cat. “I don’t much care where,” [...]

Are You Building Bridges or Roadblocks Along Your Customer Journeys?

By |June 4th, 2015|Clicktools|

At C3 2015, the topic of the customer journey came up a lot. Actually, “the customer journey” came up as something of a myth in several of the thought leader sessions; the idea that there’s [...]