Supercharge your feedback program with surveys, call scripts, and web forms across the entire customer journey.
Watch the Clicktools Overview
Collecting and acting on customer feedback is mandatory in today’s customer-centric world. With Clicktools, you can automate many of these interactions to monitor satisfaction and engagement across your business, and stay ahead of the competition. Hundreds of enterprises use Clicktools to gain insight into customer experiences, improve satisfaction and retention, and increase revenue.
Clicktools enables you to:
Better understand customers via surveys, scripts, and forms offered at key engagement points.
Drive improvements based on customer inputs to continually increase retention, upsell, and advocacy.
Sharpen customer focus by making the voice of the customer accessible to everyone.
Strategically gather customer feedback using the industry’s most powerful and flexible solution for creating surveys, scripts, and forms.
Increase response rates with smart, flexible questions and surveys. Create questions and surveys using standard or Mad Libs style forms. Easy localization allows respondents to interact in their own language.
Eliminate IT costs and reach customers quickly. Without relying on IT, business users can launch sophisticated surveys with custom URLs, built-in field validation, document upload responses, global content changes, and more.
Engage customers with compelling, dynamic, data-driven interactions. Use conditions, branching, and skip-logic to present questions based on existing CRM data and/or former responses.
Automatically respond with timely, personalized communications to acknowledge and adapt to customer needs.
Automate and personalize responses such as emails or links to landing pages, depending on feedback. Trigger alerts to staff when human contact is required.
Act immediately to salvage relationships. You’ll know in real-time if you have a dissatisfied customer in need of immediate attention.
Use real-time reporting to guide decision-making. See live results and analysis in custom charts and dashboards. Quickly filter, cross-tab export, and publish to PowerPoint, PDF, Excel, and more. Schedule results to be emailed in the format and frequency of your choosing.
Launch full-blown corporate feedback programs. Use standard metrics such as Customer Loyalty Index (CLI), Net Promoter (NPS), or Customer Effort Score, or your own proprietary feedback measurements.