Course Information
Who can attend a Callidus class?
What time does class start and end?
Can I simply log into the Webex the day of the class?
What happens if class is cancelled?
How long can I access eLearning or self-paced classes?
I live in Asia Pacific. How will I ever be able to take a virtual instructor-led class?
What is included in the Self-Study format?
Why do some courses have prerequisites?
Payment Information
What is included in the class price?
How can I pay for class?
Course Participation
Cancellation
Course Information Answers
Who can attend a Callidus class?
Callidus Software courses are available only to Callidus Software customers and authorized Alliance Partners.
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What time does class start and end?
Virtual instructor led classes begin at 9am central time and end at 1pm central time each day the class is scheduled. As these classes typically have students from all corners of the globe, we find that this time period allows us to accommodate the most number of people.
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Can I simply log into the Webex the day of the class?
All students must register three (3) business days in advance for courses. This allows the Education department time to ship courseware and set up necessary training environments.
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What happens if class is cancelled?
Callidus Software reserves the right to change course schedules and tuition, modify course content, and cancel courses when necessary. If a course is canceled, we will make every effort to notify students a minimum of 4 calendar days prior to the scheduled start date.
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How long can I access eLearning or self-paced classes?
You have unlimited access to eLearning classes once you are registered.
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I live in Asia Pacific. How will I ever be able to take a virtual instructor led class?
Callidus Software offers certain courses for the Asia Pacific time zone. Please see the Asia Pacific classes on the Course Schedule page to see what classes we offer.
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What is included in the Self-Study format?
The Self-Study program includes three components. This is only available for the TrueComp Fundamentals 5x and Compensation Management Basics classes currently.
- Courseware – This arrives a day or two before class begins
- A virtual learning environment - This will allow you to complete labs and exercises found in your Student Labs courseware book
- Each student will have an individual environment. These are available 24 hours a day during the time period self-study is scheduled.
- The recorded session for class - This is accessible from the Callidus University portal once the student registers for class
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Why do some courses have prerequisites?
Many courses have qualifying prerequisites. The robust nature of our products mandates adherence to course requirements. It is incumbent upon the registering student or his or her employer to ensure all prerequisite conditions are met. If the student has not successfully completed all prerequisite courses, the student will not be permitted to continue in the course. Callidus Software, Inc. assumes no liability for declining a student's participation in a course if the student has not completed the mandatory prerequisite course material. The Manager of Global Education Services must approve all exceptions.
NOTE: Refunds will not be issued for any student not permitted to continue the course if the course instructor evaluates the student as being unqualified. Students who do not adhere to the prerequisite policy but who remain in the course will be charged full list price for each prerequisite course as defined in the course description, even though they have not taken the prerequisite courses.
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Payment Information Answers
What is included in the class price?
Prices for virtual instructor led classes include printed courseware, access to a virtual learning environment for the duration of the course, and instructor expertise.
Self-paced courses include access to the pre-recorded class session only.
Onsite course pricing does not include travel or accommodation expenses for the instructor(s).
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How can I pay for class?
You or your company must pay for a course or submit a purchase order to Callidus Software before we can confirm your reservation. You may send a company check, submit a purchase order, or pay with one the following credit cards: American Express, Visa, or MasterCard. You can also request that Callidus Software invoice your company directly. Callidus Software requires a billing contact, email address and mailing address in order to invoice directly. Classes are billed based on actual attendance at the end of the month in which classes are taken.
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Course Participation
If a registered student fails to appear for a scheduled course or fails to complete the entire course, the full tuition will still be charged.
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Cancellation
Callidus Software, Inc. will refund training payments for any student who cancels his/her attendance at least 10 business days prior to the scheduled course. Students who cancel before the first day of a scheduled course but after the 10-business-day cancellation deadline will be charged 50% of the cost of the course. All other students will be charged full price for the courses for which their attendance has been confirmed. (NOTE: Refund processing fees may apply.)
