EU-US SAFE HARBOR

FAQs for CallidusCloud Customers:

European Court of Justice’s Decision Regarding the EU-US Safe Harbor Framework

The protection and security of our customer’s data is extremely important to CallidusCloud. We are aware of the recent ruling invalidating the EU-US Safe Harbor, and we are continuing to monitor these events closely and will provide updates, as necessary.

We are providing these FAQs to answer initial questions that you may have about the recent European Court of Justice’s decision. In addition, we will continue to provide our customers with access to the European Commission’s standard contractual clauses, commonly referred to as the “model clauses”, which are a mechanism for contracting parties to legalize the cross-border transfer of personal data from Europe.

What did the European Court of Justice decide regarding the EU-US Safe Harbor Framework?

On October 6, 2015, the European Court of Justice (the highest legal authority in the European Union) determined that the EU-US Safe Harbor Framework does not provide a valid legal basis for transfers of personal data from Europe to the U.S. thereby invalidating the EU-US Safe Harbor Framework. Their decision is not appealable.

What is the EU-US Safe Harbor Framework?

The EU-US Safe Harbor Framework was established by the European Commission and the U.S. Department of Commerce in 2000 to facilitate transfers of personal data from the European Union to eligible U.S. companies that certify to and comply with the Safe Harbor principles. Safe Harbor was used by over 4,000 firms, including a significant number of technology companies.

What does the European Court of Justice’s decision mean for my company’s use of CallidusCloud services?

The protection and security of our customer’s data is extremely important to CallidusCloud. To ensure that our customers may continue to validate transfers of personal data from Europe to the U.S. under EU data protection laws, CallidusCloud will continue to offer its customers an addendum incorporating the European Commission’s standard contractual clauses, the “model clauses.”

What are the European Commission’s model clauses?

The model clauses are contract templates developed by the European Commission as one mechanism for contracting parties to legalize the cross-border transfer of personal data from Europe. CallidusCloud has an addendum available that incorporates the model clauses, and we will continue to make the addendum available to customers to legalize the cross-border transfer of personal data.

How does my company incorporate model clauses into my CallidusCloud contract?

CallidusCloud will proactively provide all new European customers with the addendum incorporating the model clauses.

What if I have additional questions?

If you should have any additional questions about the model clauses or the invalidation of Safe Harbor, please do not hesitate to contact us at info@calliduscloud.com.