Solving Complex Challenges for Telecommunications and Media Businesses
Telecommunications and media businesses are increasingly looking for innovative solutions to drive competitive advantage in a dynamic market. Successful telcos develop multiple new products and services at a high frequency, and consistently pursue new commercial models and channel partners to drive growth. These businesses require a uniquely flexible and scalable platform for driving sales and channel growth. The CallidusCloud Sales Effectiveness suite delivers the leading sales performance management suite in the telecommunications industry, coupled with pre-packaged functionality based on over 50 successful implementations with some of the world’s largest telecommunications and media businesses.
CallidusCloud’s market leading Sales Effectiveness suite addresses key requirements for driving sales and channel performance, including:
- Aligning execution with key sales, margin, and customer targets across multiple sales channels, including the call center, direct sales, and dealer network
- Optimizing performance of emerging sales channels and call centers
- Driving dealer loyalty and mindshare
- Improving time-to-market of new products and services
- Centrally managing all sales channel operational and financial performance
- Delivering bullet-proof data security and comprehensive auditability
CallidusCloud’s SPM suite includes:
- Channel Management: Engineered for telecommunications businesses with large dealer channels, this solution enables businesses to centrally store and track the data management, contracts, and payment of dealers, and store a single source of all dealer operations and financial performance.
- Incentive Compensation: Manages plan design and modeling, and incentive calculation and payments for internal sales professionals and dealers, and supports the agility to make strategic adjustments throughout the fiscal year.
- Communicator: Provides a comprehensive workflow platform for managing communications between the back office, and sales and dealer channels. This includes rolling out compensation plans, and special incentives and contests. The platform also manages inbound disputes and inquires from the sales force and extended sales network.
- Sales Coaching: Helps measure the sales performance indicators across sales channels that can predict results, coach internal sales and call center agents to higher performance, and optimize the productivity of the entire sales network. The solution boosts the effectiveness of sales and call center organizations by uniting key performance data with developmental coaching to drive sustained revenue and customer growth.
- Reporting & Analytics: Provides actionable insight to sales performance by channel, product, and region to help telecommunications and media businesses make better decisions around sales channel and incentive strategy. In addition, the solution delivers a library of pre-packaged reports and analytics to help accelerate ramp up time.
- Business Process Outsourcing: Provides telecommunications domain expertise to help manage your day-to-day operations and maintenance of the channel and incentive system; design the right channel and incentive strategy to drive specific financial targets; design custom analytics by role for performance; and perform benchmarking and provide data-supported insights into incentive plan effectiveness.
“The Monaco Sales Performance Management suite provides us the flexibility and ease of use we require to quickly and easily deploy information across our large dealer network. The platform also enables us to develop an accurate, timely repository of financial performance data across the network to enable us to correct or adjust coverage to drive business growth.”
John Olsen, CIO, MetroPCS