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CallidusCloud ServiceMotivate uses positive psychology and gamification to drive contact center excellence.
Incentivize customer service agent performance
agent productivity by 18%
data quality by 14%
overall customer satisfaction by 4%
agent attrition by 10%
Motivate service agents to deliver better customer experience
Leverage the power of real-time, transparent feedback, recognition, and friendly competition to motivate customer service agent performance.
Give real-time performance feedback within your workflows
Empower your agents to know what they are doing well and where they need to improve—at all times—from the application they are using daily.
Elevate your entire team’s performance with friendly competition and contests
Run monthly contests so that agents can compete for a spot at the top of the leaderboard and recognition as an agent all-star.
Reward the quality of service interactions
Recognize agents when they receive positive feedback from customers and motivate the quality of service interactions, not just the quantity of cases closed.
Retain agents by guiding them along a career path
Plot a path of career milestones so your agents can see what they’ve achieved as well as the next step toward advancing their careers.