CallidusCloud ServiceMotivate uses positive psychology and gamification to drive contact center excellence.

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ServiceMotivate

CallidusCloud ServiceMotivate uses positive psychology and gamification to drive contact center excellence.

Incentivize customer service agent performance

Increase

agent productivity by 18%

Improve

data quality by 14%

Lift

overall customer satisfaction by 4%

Reduce

agent attrition by 10%

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Motivate service agents to deliver better customer experience

Leverage the power of real-time, transparent feedback, recognition, and friendly competition to motivate customer service agent performance.

 
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Leaderboards and contests

Give real-time performance feedback within your workflows

Empower your agents to know what they are doing well and where they need to improve—at all times—from the application they are using daily.

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Elevate your entire team’s performance with friendly competition and contests

Run monthly contests so that agents can compete for a spot at the top of the leaderboard and recognition as an agent all-star.

Motivate reps anytime, anywhere
Motivate reps anytime, anywhere
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Reward the quality of service interactions

Recognize agents when they receive positive feedback from customers and motivate the quality of service interactions, not just the quantity of cases closed.

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Retain agents by guiding them along a career path

Plot a path of career milestones so your agents can see what they’ve achieved as well as the next step toward advancing their careers.

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