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What is CallidusCloud Engagement Solutionshenson2016-10-21T16:23:08+00:00
What is Engagement?
Engagement is the driving factor behind loyalty and advocacy.
But how do you achieve higher levels of engagement? The answer is Digital Motivation.
Digital Motivation is the ability to inspire people to interact more deeply within the systems they already use to drive greater engagement, performance, and satisfaction. CallidusCloud Engagement Solutions delivers Digital Motivation across your key customer and employee experiences.
Modern customers expect rich digital experiences that can potentially grow into long-term relationships — across applications, devices, and within the context of their busy, daily activities. Today’s loyalty develops over time via strategic interactions that authentically inspire interest and participation.
Nothing kills engagement faster than feeling like you’re not being heard. Modern customers and employees demand robust feedback loops fueled by actionable input.By collecting feedback throughout their journey, you’ll deepen the connection and trust they have with your brand.
Customers and employees not only want to feel valued by your company, they also want to be seen in a positive light by their peers. Adding social proofing to your systems drives engagement because online reputation matters today, especially to digital natives whose lives have played out in social media.
To increase customer adoption and to get employees to share ideas and innovate, you need creative ways to get them engaged and excited. Using digital motivation, you can improve collaboration, work performance, retention, and employee well being.
Education drives engagement. The more you arm your staff with knowledge, the more confident they will be to take the initiative to step up, help out, share, and succeed. By adding a digital motivation layer to your existing learning and development applications, you’ll inspire even greater participation and accomplishment.
Leveraging actionable insight into customer and employee activities, you’ll know where you need to focus. And, the insights will help you identify and reward your most valuable employees and customers.
Request a custom demo to see how a CallidusCloud Engagement Solutions can deepen your connection with customers and employees.