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Achieving Service Excellence

TSIA2018

Here at SAP Sales Cloud we are always striving to do better, always listening to customers, and always ready to ramp up efforts to meet customer needs. Service is one of those areas where we’ve been making a significant investment in new hires, new programs, and new resources to better meet the service needs of customers and to meet the continued rapid growth in our customer base.

By | November 19th, 2018

RBS - Eliminating Bonuses or Killing Customer Service?

RBS – Eliminating Bonuses or Killing Customer Service?

A few weeks ago – on October 21, 2015 to be precise – we celebrated the day portrayed in “Back to the Future 2.” That was the day that Michael J. Fox’s character traveled to from 1985.

By Giles House | November 20th, 2015

Evolution and Creation: the Professional-ization of Sales

Evolution and Creation: the Professional-ization of Sales

They say great sportspeople make it look easy – they perform superhuman feats that look almost effortless and natural. Successful sales professionals make their success look effortless and natural, too.

By Peter Cridland | November 11th, 2015

Why Sales Pros Need to Become Experts Explainers of the Customer Value of the Internet of Things

Why Sales Pros Need to Become Experts Explainers of the Customer Value of the Internet of Things

If you’re in sales, you’re probably getting sick of every pundit on the planet telling you that you need to become a “subject matter expert.” Isn’t that what product marketing’s for, or your sales engineer – to go with you on meetings near the end of a deal and field the questions that you, the salesperson, don’t know how to respond to because they’re over your head?customer value of the internet of things

By Chris Bucholtz | October 23rd, 2015

Formula for the Future: Combining the Internet of Things with the Internet of Sales

Formula for the Future: Combining the Internet of Things with the Internet of Sales

“The king is dead, long live the king!” 

In the technologically charged world we live, it seems like there is a daily prophecy of something being old hat and done, and something else being the new savior to the problems we didn’t know we had. There are some things that do pass the litmus test and truly become forces that forever change the way we do things.

By Giles House | September 22nd, 2015

Research: What are the Most Important Metrics to Sales?

Research: What are the Most Important Metrics to Sales?

Although in the big data era all data are considered important, some data are more important than others. I’m not saying that just because it’s fun to use the correct plural of “data” to construct sentences that seem weird at first read – I’m saying it because it’s true.

By Chris Bucholtz | July 7th, 2015

The Slow Revolution: Matching Human Change to the Speed of Technology

The Slow Revolution: Matching Human Change to the Speed of Technology

When you’re in the enterprise software business, you look at the way business works through a certain prism. That prism reduces interactions into transactions, simplifies discussions into data, and describes processes in its programming. Enterprise software creates a digital metaphor for real-world activities. By simplifying business interactions to a basic level, it allows them to be transacted, analyzed and evaluated faster. That speed allows areas for improvement to be identified rapidly and permits flexible organizations to make changes to become constantly better.

By Chris Bucholtz | February 25th, 2015
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