How to Prevent Customer Experience Efforts from Failing (part 2) Gallery How to Prevent Customer Experience Efforts from Failing (part 2) By Jeannie Walters|January 12th, 2018|Customer Experience| In part 1 of this article, we discussed some of the many ways customer experience slips off our radar and why it’s so important to stop prioritizing everything with a number attached over creating 0
Replacement Parts, Consumables and CPQ: How Configure Price Quote Can Energize a Hidden Profit Center Gallery Replacement Parts, Consumables and CPQ: How Configure Price Quote Can Energize a Hidden Profit Center By Chris Bucholtz|November 24th, 2015|Configure Price Quote (CPQ), Não categorizado| Nothing is as unfathomable to a customer as a great initial buying experience followed by a terrible support experience from the same vendor. This isn’t simply perceived as the vendor having a rough day or 0