The Customer Experience Perception Gap Gallery The Customer Experience Perception Gap By Annette Franz|December 6th, 2017|Customer Experience| The good news is, more and more company leaders are starting to get that they need to focus on the customer experience; the bad news is, many—most—are still struggling with the concept, choosing instead 0
Configure Price Quote: A Customer Experience Secret Weapon Gallery Configure Price Quote: A Customer Experience Secret Weapon By Chris Bucholtz|May 25th, 2017|Configure Price Quote (CPQ)| Businesses talk a good game about the importance of the customer experience. But customer experience is an amorphous concept, while the bottom line is a number you can’t argue with. As a result, even as 0
If You Fail to Engage Employees, Engaging Customers Becomes Impossible Gallery If You Fail to Engage Employees, Engaging Customers Becomes Impossible By Chris Bucholtz|November 1st, 2016|Clicktools| Customer engagement and customer experience are often confused and frequently relegated to the care of the marketing department. In both cases, that’s a major error: customer experience should be a part of everyone’s job description, 0
Enablement Works Best When You Think Like a Customer Gallery Enablement Works Best When You Think Like a Customer By Chris Bucholtz|November 3rd, 2015|Enablement, Não categorizado| Putting together a sales enablement strategy requires you to look through both ends of the telescope. The big end encompasses all of your products and services, all your bundles and solutions, and all the various 0
The Top 10 Tweets from C3 2015 The Top 10 Tweets from C3 2015 By Chris Bucholtz|May 22nd, 2015|C3, Não categorizado| The social media footprint of C3 2015 was enormous – the show’s attendance was very healthy, but the amount of Tweets and Facebook posts that came out of the show was all out of proportion 0