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multi-model databases

ZDNet Article on Multi-Model Databases Almost Hits Bullseye

OrientDB helps to usher in a new era In case you missed it, I am very proud to announce a mention of OrientDB in the amazing and very widely read business technology news website, ZDNet, in an article titled, The new era of the Multi-Model Database. I was super excited to see at the very top of…
By Luca Garulli | May 18th, 2018 | Other
improve employee satisfaction

5 Simple Ways to Improve Employee Satisfaction

While there may be no perfect metric to measure employee satisfaction, there is no denying that it is a crucial aspect of any company success. Companies that improve employee satisfaction will have better customer service, increased productivity, lower turnover, and ultimately more sales. Improving…
By Daniel Newman | May 16th, 2018 | Service Motivate
performance is important for CPQ

The Three Main Reasons Performance is Important for CPQ

Sales leaders and sales ops managers focus quite a lot on improving their team’s productivity, morale, efficiency, and sales behavior. But rarely are they thinking enough about the technology underneath the systems their sales reps are using and how this technology intertwines with everything else…
By Matt McEnerney | May 14th, 2018 | CPQ
automate revenue recognition

Automate Revenue Recognition: It’s Not Too Late

ASC 606 (or IFRS 15 internationally) compliance—the biggest accounting guidance change in recent history—is already past due for public companies. It became effective at the beginning of this year, but many private companies still haven’t even started implementation. While that’s certainly not an…
By Jennifer Kling | May 8th, 2018 | RevSym
asc 606 and asc 340-40

How ASC 606 and ASC 340-40 Will Change How You Handle Commissions

ASC 606 and ASC 340-40, now in effect for all annual reporting periods (including interim reporting periods within those periods) for public companies beginning after Dec. 15, 2017, will impact not just revenue recognition, but also how the cost of sales is capitalized and amortized. ASC 606 and…
By Jennifer Kling | May 4th, 2018 | RevSym
Why You’re Not Happy with Your Incentive Compensation Management Solution

Why You’re Not Happy with Your Incentive Compensation Management Solution

  The job of sales ops and incentive compensation professionals is hardly ever easy. Figuring out how to get better and improve results can sometimes feel like an exercise in guesswork. Your incentive compensation management system is there to help you and should be the main tool you have for…
By Jennifer Kling | April 23rd, 2018 | Commissions
customer experience metrics

On Metrics and Complacency

I was recently asked for suggestions on how to prevent different business units and divisions within a larger organization from becoming complacent when they are performing well based on their customer experience metrics. In other words, their scores, e.g., NPS, are high, so they act like their…
By Annette Franz | April 19th, 2018 | Clicktools
CX Improvement Initiatives

Prioritizing Your #CX Improvement Initiatives

  How do you prioritize your CX improvement initiatives? You listen to customers. You map their journeys. And you identify a lot of improvement areas that would make the experience light years better for your customers.  You've got a governance structure in place that includes a team of folks…
By Annette Franz | April 13th, 2018 | Clicktools
CX Improvement Initiatives

Marketing Automation Isn’t Just for Marketing: How Sales Can Benefit, Too

Let’s clear something up: “Marketing” automation is a bit of a misnomer. When the first marketing automation technologies entered the market, they were built to solve specific marketing challenges—sending email campaigns, managing social media accounts, tracking customer journeys, creating a blog…
By Erik Kaiser | April 11th, 2018 | Marketing Automation
sales compensation plans

How Telstra is designing sales compensation plans to incent the world

Designing sales compensation plans is not easy. It doesn’t really matter how large your company is or your industry. When you combine different business units, geographies, and various types of payees, you are sure to have complexity. If anyone can speak to the complexities of designing sales…
By Jennifer Kling | April 6th, 2018 | Commissions