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the Year for CPQ

Why 2018 Will be the Year for CPQ

A $700 million+ market with a 50% growth rate over the next several years, CPQ software is poised to explode like never before, which means one thing: intense competition and quick evolution. Whenever an industry ramps up like this, it tends to take its best players along but leave a trail of…
By Milan Rajkovic | January 19th, 2018 | CPQ
Sales Performance Management Solution

Starting the New Year Out Right: Gartner MQ for Sales Performance Management

“Innovation distinguishes between a leader and a follower.” – Steve Jobs Wow, what a great way to start out the new year. This week, we were excited to learn that CallidusCloud has been recognized as a leader in the Gartner Magic Quadrant for Sales Performance Management for the fifth time in a…
By Andres Botero | January 17th, 2018 | Sales Performance Management (SPM)
customer experience

How to Prevent Customer Experience Efforts from Failing (part 2)

In part 1 of this article, we discussed some of the many ways customer experience slips off our radar and why it’s so important to stop prioritizing everything with a number attached over creating better experiences. So where can you start? Here are some great ways to bring customer experience to…
By Jeannie Walters | January 12th, 2018 | Customer Experience
sales compensation

The power of an integrated, end-to-end commissions engine

Efficiency can be a tricky game to play in sales compensation management. How do you forecast more accurately without bringing on a cumbersome and complicated system that IT will have fix every other month? How do you get faster reporting while still maintaining accuracy? How do you improve dispute…
By Christine Dorrion | January 8th, 2018 | Commissions
customer experience

How to prevent customer experience efforts from failing (Part 1)

It feels like we should all be able to agree on how important customer experience really is. How your customers FEEL about your brand has a direct and powerful impact on your business results. And yet I hear things that disturbingly put customer experience (CX) into a singular framework. How you…
By Jeannie Walters | January 3rd, 2018 | Customer Experience
incentive compensation

Optimize incentive compensation in 2018: Credit, calculate, and change (Part 2)

A new year means a fresh chance to take a look at your incentive compensation plans and perhaps a second chance to untangle and clean up the existing formulas, data logic, and compensation rules. In our last post, we covered optimizing your incentive compensation system from a holistic operational…
By Open Symmetry | December 28th, 2017 | Commissions
CRM

Leading CRM + Leading SPM = Serendipitous Sales Ops

So many solutions these days work best in packages. You want your car linked to your iPhone. Your CRM integrated with your CMS. Your data management system linked to your cyber security software. Today’s world is all about integrations because, well, most things just function better in tandem, and…
By Eric Blevins | December 21st, 2017 | Sales Performance Management (SPM)
incentive compensation

Get your 2018 incentive compensation plan started now

As 2017 draws to a close, you’ve probably got a lot on your mind. The holidays, gifts, travelling to visit family, that ski vacation you’ve been planning, and…..yes, incentive compensation. That’s right, it’s time to get your incentive comp plan for 2018 ready. Like most comp managers, you will…
By Open Symmetry | December 19th, 2017 | Commissions
compensation management

Rewards vs. Incentives: Know this simple distinction for better compensation management in 2018

Incentives and rewards—they’re two words we learned so long ago, and we often use them interchangeably. In most cases, that’s fine. But, in the world of sales compensation management or customer service, using those words interchangeably can be counterproductive. If it’s your job to motivate…
By Hannah Pap Rocki | December 15th, 2017 | Commissions
implementing ASC 606

Teaming with Tony: What there is to learn about implementing ASC 606—Backlog disclosures

Setting the stage In the September 2017 volume of The Analyst’s Accounting Observer, R.G. Associates surveyed 391 S&P 500 firms’ 10-Q disclosures with December and January year ends to understand the effects of the new revenue recognition standard to publicly traded firms. Based on the…
By David Williams | December 13th, 2017 | RevSym