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Sales Forecasting

The Top 3 Reasons Sales Forecasting Doesn’t Work

Sales forecasting is an age-old practice but one that has evolved with an odd lack of urgency compared to other business imperatives, such as customer relations. You would think that something as important and time-consuming as forecasting your sales would be given more attention and technology,…
By Kevin Markl | February 6th, 2018 | Datahug
customer service

Motivate Customer Service Agent Performance with Gamification

We all know great customer service comes from engaged customer service agents, but contact center agent engagement remains a major challenge. That’s because agents often have limited insight into their performance. In many cases agents are only aware when they do something wrong and a manager has…
By Steve Sims | February 1st, 2018 | Service Motivate
Gartner Magic Quadrant

Gartner Magic Quadrant for CPQ: Fitting all the pieces together

It was quite a busy January for us here at CallidusCloud. First, we were honored to be recognized again as a Leader in the Magic Quadrant for Sales Performance Management, and now we’ve been named as a Visionary in the Gartner Magic Quadrant for Configure, Price and Quote (CPQ) for 2018. This is…
By Andres Botero | January 31st, 2018 | CPQ
pricing

Why is pricing so hard?

In Walden, Henry David Thoreau wrote: “The cost of a thing is the amount of what I will call life which is required to be exchanged for it, immediately or in the long run.” This statement is incredibly insightful for anyone who never worked in sales because it captures the essence of the sales…
By Jamie Garverick | January 26th, 2018 | CPQ
Incentive Compensation Management

Incentive Compensation Management Trends for 2018

The New Year always brings new hope, and with new hope, new initiatives and new incentives, especially for sales teams. It’s a bold time of year, for sure. But what a lot of sales operations managers seem to forget is what they learned from the previous year and carry that over as a foundation…
By Jennifer Kling | January 24th, 2018 | Commissions
the Year for CPQ

Why 2018 Will be the Year for CPQ

A $700 million+ market with a 50% growth rate over the next several years, CPQ software is poised to explode like never before, which means one thing: intense competition and quick evolution. Whenever an industry ramps up like this, it tends to take its best players along but leave a trail of…
By Milan Rajkovic | January 19th, 2018 | CPQ
Sales Performance Management Solution

Starting the New Year Out Right: Gartner MQ for Sales Performance Management

“Innovation distinguishes between a leader and a follower.” – Steve Jobs Wow, what a great way to start out the new year. This week, we were excited to learn that CallidusCloud has been recognized as a leader in the Gartner Magic Quadrant for Sales Performance Management for the fifth time in a…
By Andres Botero | January 17th, 2018 | Sales Performance Management (SPM)
customer experience

How to Prevent Customer Experience Efforts from Failing (part 2)

In part 1 of this article, we discussed some of the many ways customer experience slips off our radar and why it’s so important to stop prioritizing everything with a number attached over creating better experiences. So where can you start? Here are some great ways to bring customer experience to…
By Jeannie Walters | January 12th, 2018 | Customer Experience
sales compensation

The power of an integrated, end-to-end commissions engine

Efficiency can be a tricky game to play in sales compensation management. How do you forecast more accurately without bringing on a cumbersome and complicated system that IT will have fix every other month? How do you get faster reporting while still maintaining accuracy? How do you improve dispute…
By Christine Dorrion | January 8th, 2018 | Commissions
customer experience

How to prevent customer experience efforts from failing (Part 1)

It feels like we should all be able to agree on how important customer experience really is. How your customers FEEL about your brand has a direct and powerful impact on your business results. And yet I hear things that disturbingly put customer experience (CX) into a singular framework. How you…
By Jeannie Walters | January 3rd, 2018 | Customer Experience