Clicktools


Supercharge your feedback program with surveys, call scripts, and web forms across the entire customer journey.

Clicktools enables you to:

Better understand customers

Better understand customers

via surveys, scripts, and forms offered at key engagement points

Drive improvements

Drive improvements

based on customer inputs to continually increase retention, upsell, and advocacy

Sharpen customer focus

Sharpen customer focus

by making the voice of the customer accessible to everyone

Features

Collecting and acting on customer feedback is mandatory in today’s customer-centric world. With Clicktools, you can automate many of these interactions to monitor satisfaction and engagement across your business and stay ahead of the competition. Hundreds of enterprises use Clicktools to gain insight into customer experiences, improve satisfaction and retention, and increase revenue.

 

Connect with customers throughout their journeys

Connect with customers throughout their journeys

Take a proactive approach to customer needs. Use Clicktools to gather feedback or information at all points along the customer journey.

  • Automate interactions, for example, by sending follow-up emails based on survey responses

  • Set up alerts to notify support staff to place an immediate customer care call

  • Be at your customer’s fingertips with mobile-friendly templates that customers can interact with on any device, whether online or offline

  • Follow up on glowing product and service reviews with requests for references or customer success stories

Collect customer information

Strategically gather customer feedback using the industry’s most powerful and flexible solution for creating surveys, scripts, and forms.

  • Increase response rates with smart, flexible questions and surveys. Create questions and surveys using standard or Mad Libs style forms. Easy localization allows respondents to interact in their own language

  • Eliminate IT costs and reach customers quickly. Without relying on IT, business users can launch sophisticated surveys with custom URLs, built-in field validation, document upload responses, global content changes, and more

  • Engage customers with compelling, dynamic, data-driven interactions. Use conditions, branching, and skip logic to present questions based on existing CRM data and/or former responses

  • Maintain brand integrity. Only Clicktools provides advanced branding controls that let you perfectly comply with brand guidelines using custom HTML/CSS and JavaScript and easy point-and-click capabilities

Collect customer information

“Clicktools not only helped us to standardize our survey procedures globally and to increase the response rate of our surveys, but they saved us a ton of money in the process.”

Ed Romson, Director of Global Customer Care, Plantronics

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