Caterpillar has an extremely complex incentive compensation program involving 400+ plans and multiple calendars, processing timeframes, payment currencies, and country-specific workforce requirements. Its previous compensation system took 10 people to pay 50,000 employees. In addition, it did not provide employees any kind of overview of their incentive comp, lacked easy management reporting, and could not support business growth.
The company partnered with CallidusCloud to create a very customized solution that automated manual tasks and streamlined the entire incentive compensation management and payment process. Both the number of people required and pipeline run time shrank dramatically—all while the number of payees more than doubled, to 100,000+. In addition, administration gained user-friendly reporting and payees secured accurate, detailed statements.
Saved staffing resources while decreasing pipeline runs from days to one hour.
“Developing a holistic strategy for the cloud was a high priority for us as well as data center optimization. The CallidusCloud SaaS solution aligns with our strategy and positions us well for the future, allowing us to continually improve our agent pay ecosystems.”
– Hooma Khaliq, Incentive Operations Supervisor, Caterpillar