Caterpillar Reduces Compensation Processing From Days To One Hour

Industry – Manufacturing

administrative processes from days to hours

productivity with automated
solutions by 50%

transparency and easy reporting

The Challenge

Caterpillar has an extremely complex incentive compensation program involving 400+ plans and multiple calendars, processing timeframes, payment currencies, and country-specific workforce requirements. Its previous compensation system took 10 people to pay 50,000 employees. In addition, it did not provide employees any kind of overview of their incentive comp, lacked easy management reporting, and could not support business growth.

The Solution

The company partnered with CallidusCloud to create a very customized solution that automated manual tasks and streamlined the entire incentive compensation management and payment process. Both the number of people required and pipeline run time shrank dramatically—all while the number of payees more than doubled, to 100,000+. In addition, administration gained user-friendly reporting and payees secured accurate, detailed statements.

The Value

Saved staffing resources while decreasing pipeline runs from days to one hour.

“Developing a holistic strategy for the cloud was a high priority for us as well as data center optimization. The CallidusCloud SaaS solution aligns with our strategy and positions us well for the future, allowing us to continually improve our agent pay ecosystems.”

Hooma Khaliq – Hooma Khaliq, Incentive Operations Supervisor, Caterpillar

Compensation and Complexity — What’s There to Consider?

A lot actually. Switching from a homegrown or manual system to an automated incentive compensation solution can be tricky. What requires your focus and which strategy should you implement? Learn from an expert: Caterpillar uses CallidusCloud Commissions to incentivize 90,000 people with 500 plans across multiple geographies.

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