With seven siloed business groups, 22 legacy systems, and 120 discrete incentive plans for its 10,000 sales and service employees, Telstra’s commission incentive infrastructure was incredibly complex. The company knew it needed to simplify this environment to increase efficiency across the board, minimize risk of data loss, provide enterprise-wide visibility into cost and effectiveness, and improve governance. It also required a solution that allowed for continuous improvement.
Telstra standardized on CallidusCloud Commissions as the foundation of a centralized commission incentive infrastructure covering its seven sales and service groups in 20 countries. With CallidusCloud Commissions, incentive compensation creating and management is now much more rational and efficient, with greater payment accuracy and safer data. Furthermore, HR and sales can now collaborate more easily to establish and oversee incentive plans.
Single, cloud-based system that manages commission incentives across disparate sales, service groups and countries.