Verizon Connect Increased Quote Output by 300%

Industry - High Tech

Increased the accuracy and consistency of quotes by 100%

Improved quote process by reducing review time from weeks to hours

Automated various selling methods from three product offerings to one selling process

 

The Challenge

With Verizon Connect’s homegrown pricing and quoting system, a majority of the quotes made by its 1,500 salespeople were inaccurate. Support staff had to review and validate every quote. In addition, the system could not handle dynamic change or scale to support the addition of new products and pricing from ongoing acquisitions and growth. Every product or pricing change required days or weeks for IT to implement. Verizon Connect needed to massively scale and automate pricing and quoting processes.

The Solution

After evaluating seven solutions, the company chose SAP CPQ. Salespeople like CPQ for the ability to provide accurate, consistent, optimized quotes in less time and no manual processing. With the automated, easy-to-use system, all of sales – from enterprise and field reps to tele-sales – could sell faster. The system also reduced administrative man-hours tremendously and lifted a huge burden from IT.

The Value

Improved consistency, efficiency, profitability, and a streamlined customer experience.

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