RETAIL

Retailers are in a dynamic selling environment faced with tough global competition, price-sensitive shoppers, employee turnover, multiple sales channels and even more customer touchpoints.

CUSTOMER CASE STUDY

CUSTOMER CASE STUDY

Build.com reduces workforce time to knowledge by 60% with CallidusCloud

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Retailers need a connected sales and marketing platform that trains frontline staff quickly and arms headquarters with actionable insights that transform sales behaviors and customer strategies.

  • Create personalized email campaigns that engage customers and analyze their responses and purchasing behaviors.
  • Train team members quickly around their schedules on any device to boost productivity.
  • Leverage leaderboards, badges and points to increase competition between stores and employees.
  • Use incentives to drive upsell and cross-sell and highlight special promotions.
  • Provide a single view of sales performance by channel, store, product, and region.
  • Gather feedback from your customers to ensure you are meeting their expectations across all channels, and quickly respond when you are not.

Talk to a retail industry expert about your needs.



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Gems

Litmos by CallidusCloud’s integration with Salesforce is helping eliminate bottlenecks and get more standardized to move this process forward

– Alex Ledesma, Director of Technology, Gems Group

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