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The New Rules of Loyalty:

Why Customer Feedback Belongs in Salesforce

In this Dreamforce 2016 session recording, you will hear:

  • How leading organizations have automated their feedback workflows to keep customers captive and engaged
  • How to implement real-time action on survey feedback from Salesforce
  • How to create C-Level reporting on customer satisfaction
  • How to make strategic changes in the organization based on real data


  • John Braun, Program Manager, Patheon
  • Jerry Palmer, Senior Advisor, CXO, YP
  • Byron Townsend, Program Manager, Houghton Mifflin Harcourt
  • Kelly Ormsby, VOC Global Program Manager, Patheon
  • Jon Shalowitz, General Manager, CallidusCloud

Watch the Recording!