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Collaboration Systems

The Pros and Cons of Collaboration Systems

What makes a successful organization? Great products, a distinct vision, exceptional leadership, and well structured collaboration systems!

Teamwork among employees is a vital ingredient in the making or breaking of an organization’s success story. However, where collaboration systems bring a host of different benefits for the organization, they bring inherent drawbacks as well. If ignored, these drawbacks can lead to greater disasters that can weigh down the company. Therefore it is imperative to have proper knowledge of both the pros and cons of sales collaboration.

We are listing down some of them here for you:   

The Pros

It increases productivity. Collaboration systems synergize analytical data, market feedback, and content ratings all in one place. This makes responding to customer queries, system flaws and drawbacks, and critical content to be dealt with as they arise – allowing better productivity, and effort towards achieving common goals.

It brings an equal opportunity for all. Each employee gets to bring something to the table. The platform gives them a chance to hone their skills, capitalize on the channels of effective communication, and shine. Since the entire sales team is working in collaboration, this platform encourages healthy competition, inviting each player to level up their game. Who wins? The organization as a whole!

It encourages balanced decision making. Decision making becomes easier and closes the communication gap. It gathers all the relevant data and content at one place, which is easily accessible. Employees get the liberty to analyze the data, consider the market trends, look into the customer feedback, and evaluate future trends before taking a decision. This makes up for better and well-informed decisions being taken which brings balance to the organization and eventually contributes to improving the sales function and volume.  

The Cons

  • They may be expensive. When collaboration systems are incorporated with technological advancements may prove costly. It may require training employees on how to use the software and channel their skills through the program to contribute to the system.
  • It may take longer than usual to make decisions. Since collaboration systems become a common platform for the entire sales team, it may give rise to ambiguity in terms of responsibilities and roles. Who makes the decision? Who needs to be consulted? What is the best way to facilitate the issue? All this can take a long time to reach a decision.
  • It may give rise to unnecessary conflicts. No two people think alike. People tend to take a different approach to solving the same problem at hand. This brings personalities into clash, resulting in lack of communication. If not timely addressed, this issue can make entire projects, and in the long run even the organization, suffer.  

Even with the disadvantages, collaboration systems can muster up enough benefits for an organization to enable sales. The key is to realize that what works for one organization may fail for the other. For customized software to collaborate and enable your sales team ask CallidusCloud for a live demo today!

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