ServiceMotivate


CallidusCloud ServiceMotivate uses positive psychology and gamification to drive contact center excellence.

Incentivize customer service agent performance

Increase

Increase

agent productivity by 18%

Improve

Improve

data quality by 14%

Lift

Lift

overall customer satisfaction by 4%

Reduce

Reduce

agent attrition by 10%

Motivate service agents to deliver better customer experience

Leverage the power of real-time, transparent feedback, recognition, and friendly competition to motivate customer service agent performance.

 

Give real-time performance feedback within your workflows

Give real-time performance feedback within your workflows

Empower your agents to know what they are doing well and where they need to improve—at all times—from the application they are using daily.

Elevate your entire team’s performance with friendly competition and contests

Run monthly contests so that agents can compete for a spot at the top of the leaderboard and recognition as an agent all-star.

Elevate your entire team’s performance with friendly competition and contests

Reward the quality of service interactions

Recognize agents when they receive positive feedback from customers and motivate the quality of service interactions, not just the quantity of cases closed.

Reward the quality of service interactions

Retain agents by guiding them along a career path

Plot a path of career milestones so your agents can see what they’ve achieved as well as the next step toward advancing their careers.

Retain agents by guiding them along a career path

Ready to see more?

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ServiceMotivate