Customer Engagement Cloud

From initial marketing contact, to sales, to ongoing service and support, proactively engage with customers throughout their entire journey.

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Customer Engagement Intro Screenshot

Customers for life

Winning a deal is just the first step. Your company needs to keep customers for life by engaging them across the entire journey. Our LeadRocket marketing automation solution helps reach out to prospects and turn leads into customers. And it keeps those customers engaged and buying. Our Clicktools product helps keep these customers happy and coming back for more by empowering your organization to listen, understand, and respond to their feedback within CRM. Alerts help turn dissatisfied customers from detractors into promoters. ServiceMotivate helps reward service reps who can engage and keep customers happy.

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“The number 1 benefit of Clicktools has to be the scale of client feedback and interviewing that it allows us to achieve. We have surveyed our entire client base across the course of the year, achieving approximately 25% response rates.”

Gary Hull, Proposition Design Manager, Barclays

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a free trial of Clicktools

“We have been a satisfied customer since 2013, and I feel like a total LeadROCKSTAR when it comes to creating and launching our monthly lead gen campaigns.”

Deanna Morse, Business Development and Marketing Manager, Fort Hill Company

Customer Engagement Solutions

Marketing Automation

Marketing Automation

  • Prospect with email marketing

  • Generate leads

  • Nurture leads

  • Gain insight through reporting and analytics

  • Use social selling

  • Score leads

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Voice of the Customer

Voice of the Customer

  • Get feedback through surveys, scripts, and forms

  • Increase retention and upsell

  • Distribute reports

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Motivate Your Service Reps

Motivate Your Service Reps

  • Foster engagement through gamification and friendly competition

  • Recognize excellent performance

  • Provide feedback

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Thunderbridge Augmented Intelligence (AI³)

Thunderbridge Augmented Intelligence (AI³)

  • Enhance performance with prescriptive recommendations

  • Make quick, confident, and impactful decisions

  • Deploy continuous machine learning without data scientists

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Six Imperatives for Success in the Customer Experience Era

Six Imperatives for Success in the Customer Experience Era

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Marketing Automation Buyers Guide

Marketing Automation Buyers Guide

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ServiceMotivate Deep Dive

ServiceMotivate Deep Dive

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